A SCENE YOU KNOW TOO WELL
You're on an important call. Then the power goes.
You're a few minutes into a call with a client. It's going well — maybe well enough to lead to a bigger project.
Then the power cuts. Your Wi-Fi router goes first, then the call drops mid-sentence. You reconnect on mobile data, but your laptop battery is already at 20%.
By the time you're back online, the moment is gone. You send the message you've sent too many times this year: "Sorry, we had a connection issue."
The client doesn't remember the excuse. They remember the doubt it created. It doesn't have to be this way.